Original topic:

Profile card issue

(Topic created on: 03-17-2026 11:24 PM)
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GALAXY_M35_USER
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I just made a profile card to try the feature but now I want to use another photo for my profile card. I updated it in my phone but on the other phone still the old purified card is appearing. I thought it will update in some time but it has been two days but it hasn't updated

Also i tried to turn it off and it worked but after turning it on back still the old profile card is showing. 
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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