Problem with mobile, within warranty

[SoumyaSain]

I am facing issue with frequently hang and restart.  Within Warranty.  Pls help

[pkar85]

This is same problem across many devices in Samsung..if it is under warranty.. please visit Samsung care .. I think will either fix software issue if not they can replace hardware

[Sarvesh01]

Model?

[SoumyaSain]

M21

[Sarvesh01]

1st try factory reset. If it didnt work then Visit Service Centre. Book a Job Sheet. Send a mail to Service head along with the Jobsheet Number.

servicehead.in@samsung.com

[HomerRockz]

Only solution they will give, do a factory reset

[Chanakya_Reddy]

Try factory reset the device.

[Shivamvyas]

My mobile had the same problem, automatic restart after screen freeze. The problem is associated with Motherboard. Since my phone was under warranty, motherboard was replaced free of cost. That solved the issue.

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support