Original topic:

πŸ“ž ONE UI Call logs aren't that helpful

(Topic created on: 3 weeks ago)
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SataruGojoo
Expert Level 2
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Report:
Call log/ History is incomplete

Issue Description:
Samsung One UI 7 do not show phone numbers in the Call log/ Call History.

As some of you may know, We can Save multiple phone numbers in one contact. This becomes easy to find and call someone, as all their numbers are in one place.
But, There is a problem with ONE UI 7, That is the phone numbers are not displayed in the call history (/call log). It doesn't show the specific number called, the call log may only display the contact's name, time, SIM, Incoming/Outgoing - making it difficult to ascertain which of their multiple numbers was dialed or received a call from.

Context:
This problem appears to be a specific with One UI, particularly affecting contacts with multiple associated phone numbers (e.g., mobile, home, work). It creates inconvenience for users who rely on the call history to quickly identify which line was used for a particular communication.

image
Contact with multiple phone numbers, Websites etc.


image
[Demo] 
On 10:14 am: I call 198 
On 10:15 am: I called 121

 - But, the app (or ONE UI) isn't showing the number that I dialed! ☹️


Suggestion:
Every call log should have these particular details:
 1. Date & Time of the call
 2. SIM used
 3. Duration of the call
 4. Phone number used (dialed/recieved)**
 5. Incoming/Outgoing 
 6. Recording, transcripts (if available)
 7. Others.


Phone App 
Version: 15.7.45 

3 Comments
Abhi252
Active Level 6
Tech Talk
Right
SataruGojoo
Expert Level 2
Tech Talk
Please raise this issue.
You can share this link to Samsung.
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.

Kindly share the log file regarding issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

 

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