Original topic:

Network problem

(Topic created on: 08-06-2020 02:10 AM)
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nagendra2018
Beginner Level 2
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Tech Talk

Hi Samsung Team,

 

I bought Samsung M31 just 2 weeks ago and since three days Mobile Data is not working. Feeling very disappointed. 

2 Comments
saikodali
Active Level 7
Tech Talk
which sim card did u use ?
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.

Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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