Network issue in games

[sum834]

I don't know why but for most of the games that I am playing on phone I am facing severe network problems although other things are working fine on the same network. Infact when I am using wifi then also it is working fine but the problem is always coming with mobile network.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that this is the concept of the devices, when your device runs on a 5G network it handles the higher data speeds and increased network demands. while this, device is connected to multiple network terminals, if the device generates heating while using a 5G network and playing a game then it will automatically shift to a 4G network to minimize the heat. However, we are taking your valuable feedback regarding this.

● If you are facing more networks as compared to normal, kindly perform the following steps by the given links to resolve your issue:

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Krishna_26]

Did you find any solution sir ? I have an A35 I got the same issue , please help

[sum834]

I didn't actually got the solution but I am able to play with the help of vpn