Original topic:

Need help

(Topic created on: Monday)
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Sai_2
Beginner Level 4
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Tech Talk
I am using S23 Ultra, recently installed Dec Security Patch update,since then My task bar shortcuts are getting disappeared automatically, when ever I tried to add them again getting below error at the beginning.. please help it is really annoying

image


3 Comments
cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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goodthings
Expert Level 5
Tech Talk
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Tech Talk
Your's most welcome to here.
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