We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:
Step 1: Clear app cache through Device care: Settings >> Device care >>Storage >>CLEAN NOW
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.
Step 2: Please check the device after the Reset app preferences: Reset app preferences: Go to, Settings > Apps > Tap on More option > Tap on Reset App Preferences.
Step 3: Please reset the device settings Apps>Settings> General management>Reset all device settings ( Don't try a Factory reset, it will delete all of your phone data if you want to do the same then please make a backup of the device)
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung. Warm Regards, Samsung Customer Support
