Samsung Care I asked Samsung Customer Service if the phone is damaged, should they fix it for free or should the customer be the one to blame? This is the answer I got. Ui one 7 update issues s23 >
Dear Mr. Singh,
Basis your query regarding the software update, I would like to inform you that Samsung releases updates with proper testing and approvals, the updates are first checked on certain devices and after proper analysis, those are released for the customers. Therefore, you can download the software update in your device without any issue as the software updates are designed to enhance the device performance.
However, if you face any issue in your device after the software update, then you can contact us again any time you want as we will do our best in providing the best possible resolution regarding the concerns in your device.
Warm Regards, Name _______ Samsung Customer Support
As per your query, we wish to inform you that our team has provided you with information that the latest software update has been developed to enhance the performance and stability of your smartphone. This update has been thoroughly tested and approved. Initially, updates are checked on specific devices, and after proper analysis, they are released for our customers.
If you are experiencing any issues with your device following the update, please connect with our support team via the Samsung member application or visit a nearby Samsung authorized service center.
Thank you for your understanding, and we appreciate your continued trust in our products.
Are you like me, are you not an employee of Samsung Electronics? If so, please tell me your name, rank, and when you worked. I have been with the Samsung Member App since the application was launched in its first phase. I know Samsung. I had a problem with my previous S23, but they did nothing. They did not let me come to the service center for free. They did not fix the hardware problem, saying that it was fine, then they found other faults I was told a false contract and I paid money to get the phone repaired under warranty, but it still wasn't fixed, so I bought another one. My intention is not to find you wrong, but to run away and face the problem yourself. Thank you for the suggestion, brother. Forgive me if the wording is wrong. sorry thanks brother 🙏 ❤
