Original topic:

Mobile Heating Issue

(Topic created on: 01-17-2021 08:50 PM)
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Mazhilan
Active Level 1
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Tech Talk
Hi Samsung Team,
 My S20+ is very unnecessary heating issue during normal usage also. I was very much disappointed with your product.I wont suggest any Flagship Samdung phones to my friends.Sorry I love this product except heating.Thanks 
4 Comments
Anonymous
Not applicable
Tech Talk
this is a problem in the S20 series.. u will have to bear with it...this problem has been reported my many users using the Exynos version
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Ehsank
Expert Level 5
Tech Talk
if you bought new then wait for few days or do visit service centre
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Mazhilan
Active Level 1
Tech Talk
yeah but normal phone call also it is heating .Resolve it through any update
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve "Overheating" issue please follow the below given step:-


>>Close background running apps and uninstall the unnecessary apps.


For more details follow the instructions provided in the link given below: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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