Original topic:

🥺 Missing: Charging information in notification panel

(Topic created on: Wednesday)
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SataruGojoo
Expert Level 2
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Missing feature: Charging information (Fast / Slow charging, etc)

Whenever I plug-in 🔌 the charger/adapter to charge my phone, 
The Device Care (Samsung inbuilt app) shows the charging status/information ℹ️ (If it is Fast charging or Slow charging or Super Fast charging etc.)
i.e.
 - If I CONNECT to a SUPER FAST CHARGER, then it Shows "Super Fast Charger Connected" till I disconnect it, CONTINUOUSLY.
 - If I CONNECT to a slow charger (or FAST CHARGING IS OFF) then it shows that "Charger Connected" 

-- Honestly saying, This is one of the best way (in Samsung devices) to know if the device is charging FAST or not.

-- But, This informationℹ️ isn't being shown in NOTIFICATION PANEL!
 - In NOTIFICATION PANEL, this information is only available for about 3 seconds! After 3 seconds the information ("Super Fast Charger Connected") disappears! Same thing happens in Lockscreen, too.. The Charging information just gets disappeared after few seconds.

 - As a result, If the charger is Faulty or the charger stop Fast charging, we CANNOT recognise it

-- Even, the Battery icon doesn't show any sign of FAST/SLOW charging information!

VS
What other Brands are doing?
- They constantly/ continuesly shows the FAST/SLOW charging information by,
- Their Battery icon 
- Battery icon changes it's appearance depending on the charging Speed... Means:
 - FAST CHARGING:(i.e. 2 fused)
 - SLOW CHARGING: (i.e. Just 1)


My Suggestions to Samsung:
1. Please show the charging status/information in the Notification panel, Lock screenContinuously, Like you do in Device care app.
2.MODIFY BATTERY ICON: Show
 -(i.e. 2 fused) for FAST CHARGING &
 - for Slow charging. [Like I mentioned above]


Fast charging, Information is not being shown in NOTIFICATION PANEL - Continuesly 


image
Slow charging 


3 Comments
cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.

Kindly share the log file regarding issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Surya230
Expert Level 5
Tech Talk
SAMSUNG needs to fix this.
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