Original topic:

M31 software update problem after installation

(Topic created on: 11-10-2020 03:50 PM)
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Krishnagulavani_1519
Beginner Level 2
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Tech Talk

Today I updated my mobile. There is sound problem after installation. Nothing can be heard. I can't even hear call volume. Also videos playback speed is increased 

Please give solution as soon as possible

 

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Samsung_Support3
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check device volume settings if its full or not.

 

* Check mute all sound option
Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled).

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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