Original topic:

M31 bytes received issue only browsing working

(Topic created on: 08-27-2020 02:17 AM)
155 Views
Arpanka3228
Beginner Level 2
Options
Tech Talk
Need to resolution for this 0 download speed only browser speed 


1 Comment
cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "internet" issue please follow below given steps:

1.  Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes