Original topic:

M30s

(Topic created on: 09-19-2020 12:50 PM)
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ravanan24
Beginner Level 2
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Tech Talk

Hi I'm using M30s for past 6 months and for past one month while playing COD game my phone is stuck and getting restarting 2time don't know the reason if any issue pls let me know.

4 Comments
Ehsank
Expert Level 5
Tech Talk
did you update cod recently?
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Lisanth1234
Active Level 7
Tech Talk
exynos 9611 is not gaming processor
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Anonymous
Not applicable
Tech Talk
Maybe a software glitch reset your device or reflash firmware by visiting service center for glitch free experience...
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned quick steps to resolve the hanging issue:-


1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).


2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

 

To resolve auto restart issue please follow below given steps:-
Go to Settings > General management > Reset > Turn off auto start.

 

If the issue still persist kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/

 

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

 

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