Original topic:

Latest Samsung update has stopped my A50 from working

(Topic created on: 05-22-2021 06:56 AM)
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Posty4131
Beginner Level 2
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Tech Talk

The latest (forced) update to my Samsung Galaxy A50 has now caused the phone to stop being able to open and use the address book, use Message Screen, and the Contacts screen. After restarting many times, this phone is pretty much useless.

It was running great for years, now I get nag messages on the front screen to update ALL DAY. 

Finally I clicked OK to update and its dead. Couldn't turn off the nag window, took up screen space and annoyed the hell out of me for months.

I am running version A505FDDU7CUD4/A505FODM7CUC1/A505FXXU7CUB8 

Before I go buy a Huawei is there any way to make it a phone again ?

Update: The Text screen just starts taking about 5 words then stops. The Contacts screen opens in a while screen empty... the address book doesn't open at all...

 

2 Comments
cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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jdpatel9600
Active Level 2
Tech Talk
Galaxy a50 auto restart
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