As per your concern, we would request you kindly perform the following steps to resolve your issue.
1. Restart the device: Press and hold the Power button until the menu pops. Tap the Restart button and wait for the device to power off and on again.
2. Reset the download Manager: Step 1: Navigate to the app's screen and tap on Settings. Step 2: Tap on Apps. Step 3: Select the 3 dot menu button on the top right-hand side and tap Show System Apps. Step 4: Scroll down and select Download Manager. Check that the app is enabled (we want the option to show as Disable ). Step 4: Select Force Stop to shut down just this app. This won't affect any information on the device. Select Force stops on the prompt to confirm. Note: Kindly confirm that all permissions of Google Play (Play Store) should be enabled.
3. Check Date & Time Settings: Settings> General Management> Date and Time> Make sure Automatic date and time are switched on (toggled to the right & blue).
4. Check available storage space: Settings> Device Maintenance> Storage at the bottom of the screen>Check the available storage. (If your device has less than 20% of storage available, you will need to free up some space.).
5. Remove and re-configure Google Account: Settings>Cloud and Account.> Accounts>Google Account>Remove Account> Remove Account> Add Account> Google> Google Account.> Enter your Google Account password and tap on Next.> Agree. Note: Depending on the operating system this option may be under a 3-dot menu button on the top right-hand side of the screen.
6. Enable All Related Apps: Settings> Apps> the top right 3 dot menu button and then tap on Show System Apps> Disabled apps from the dropdown> Ensure there are no apps related to Google Play Services or Download Manager in the Disabled apps list.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
