After using Samsung for long period of time, now from a year, it’s disappointing to see how inconsistent the software update rollout has become. While they promise 7 years of updates, the reality feels different—slow, unpredictable, and frustrating, especially for flagship users.
It’s almost like customer experience is being sidelined in favor of pushing new hardware. That’s not a great look for a brand that once led the Android world in innovation and reliability.
On the other hand, Apple continues to deliver timely updates across devices, offers better privacy and security, and now, even more customization than before. It’s clear they still care about the user experience.
Brand loyalty is fine—but not when it starts to feel one-sided. Maybe it’s time to move on.
It's totally on you. It's your money and you have the right to decide where to spend it and will it be worth. I'm myself a SAMSUNG fan but since the day i logged in To Samsung Members app, going through all the S series posts, i feel so bad for them, and good for me that i can't buy the S series rn. Spending that much money on a device which cause so much headache and even more expense is just not at all a path anyone will choose.
Absolutely agree. At the end of the day, it is your hard-earned money, and the experience you get in return should match the price tag—especially with premium devices like the S series. It's honestly frustrating to see users investing in flagships only to deal with delays, bugs, or lack of proper support.
As a long-time Samsung user myself, it's disappointing to see the decline in user satisfaction, especially from the community that used to be so passionate. The issues being raised on Samsung Members are real, and they deserve more attention—not just promises.
Loyalty should be earned continuously, not just expected. If another brand delivers better value and peace of mind, it’s only fair to consider making that switch.
