Original topic:

I am using m31 model and facing camera issues

(Topic created on: 07-03-2022 10:20 PM)
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shyniee
Active Level 1
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Tech Talk
Camera is blurry 
Sometime it works properly automatically 
But after some time it us again blurry 
The technician could tell the issue 
But my selfie camera is working good so do the macro feature. 
Also if I take pictures from 0.5x level it is visible 
6 Comments
Tech Talk
When you are capturing any photos or Close object ..try to tap nd focus.
Otherwise there is dust on ur camera... look for it.
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shyniee
Active Level 1
Tech Talk
I did that. But nothing changed.
Also the technician cleared the dust properly but nothing happened
Tech Talk
Then ..go to store and elaborate ur prblm.
NOOB_1ST_ACC
Expert Level 5
Tech Talk
Do factory data reset after upcoming update
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DYNAMO3095K
Active Level 7
Tech Talk
Reset camera settings
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cs_member8
Moderator
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.
Check the physical condition of your camera lens.

1. Broken camera lens.
2. Scratchy camera lens.

Please check there is no laminated or tempered glass pasted on the camera.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

If the issue has not been resolved then Reset camera settings
Please follow the below steps:

Step1: From the home screen tap on Camera.
Step2: Tap on Settings.
Step3: Scroll up and tap on Reset settings.
Step4: Tap on Reset.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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