The #Samsung #Galaxy #M30 is a premium looking mid-range Android smartphone released this year which is best known for having a large 6.4 inch Super AMOLED FHD+ Infinity U Display. Under the hood is an Exynos 7904 octa core processor combined with 6GB of RAM which allows the phone to run multiple apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy M30 won’t turn on issue.
How To Fix Samsung Galaxy M30 Won’t Turn On
Having a phone that won’t turn on can become quite a big problem as in this state the device can’t be used at all. There are several factors that can cause this problem one of which is a faulty hardware component. If this is the case then you will need to have the phone repaired at a service center however if this is caused by some form of software glitch then you can troubleshoot this by following the steps listed below.
Make sure the battery of the phone is charged
The first thing you will need to do is to make sure that its battery has sufficient charge. This allows you to eliminate the possibility of the issue being caused by a drained battery. Follow the steps listed below to charge the device.
Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
Fully charge the phone using its wall charger.
In case the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port in case charging using the wall charger fails to work.
Once the phone has sufficient charge you should try turning on the device.
Perform a soft reset
Most issues caused by a minor software glitch can usually be fixed by doing a soft reset. This is usually the first thing you will have to do when the phone is unresponsive however this will also work in this case as it will refresh the phone software. This is done by pressing and holding on the power button for a few seconds until the device restarts.
Check if the problem occurs in Safe Mode
There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
Make sure that the device is off.
Press and hold the Power key past the screen with the device name.
When ‘SAMSUNG’ appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see ‘Safe Mode’.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.
Turn off the phone.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the device logo screen displays, release only the Power key
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight ‘wipe cache partition.’
Press the Power key to select.
Press the Volume down key to highlight ‘yes’ and press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step you should consider if you are still experiencing the Samsung Galaxy M30 won’t turn on issue is a factory reset. This will revert your phone back to its original factory condition. Take note that this procedure will erase your phone data.
Turn off the phone.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the device logo screen displays, release only the Power key
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.
If the phone still does not turn on then this could already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it repaired.
Maybe this will help all those m30 and m30s owners
Thank you for showing interest in Samsung. We believe in customer satisfaction and we appreciate your suggestion which includes the description on said issue.
The phone started turning off automatically and it’s gets hanged if start using with internet. Its been only one year that I have purchased the phone. Exactly when the warranty ends it started this issue. Don’t know why do you want to break the customer relationships by building this kind of phones and losing the customers trust. Please try to resolve the issue.
