Hi, I found something interesting.
I requested a callback from a Samsung customer supervisor, and they attempted to call me. However, the Hiya service (which blocks spam and fraud calls) on my Samsung device blocked their call. Since Hiya is a partner service on Samsung devices, I assumed the representative number wouldn't be flagged. It appears the spam list used by Hiya needs to be reviewed more carefully to avoid blocking important Samsung-related numbers.
This happened twice: once with a call from a supervisor (confirmed via a message saying they would call back) and again for feedback. Thanks.
