Help!! Or explain why?

[Samkarya]

After selecting sticker from sticker tab it send as gif file not as sticker  

How to fix this?

Any one else have this issue??

Example of sticker vs gif 

Top is gif bottom one is sticker

[SauRabhji]

Aapki problem solve huyi...?

[Samkarya]

Nahi But Thanks for helping 😁

[SauRabhji]

Maine jo abi bola h use kriye problem solve ho jayegi...

[rush20]

😂👍

[SauRabhji]

See this is your vdo screen shot.. problem ye h ki aapne apne keyboard me gif pe select kiya h maine ghera kiya h usme dekhiye aur gif ke bagal me emogy ka symbol h uspe click kriye sahi ho jayega....aur helpful rhe ye comment to three dot oe click krke accept solution pe kriye...thanks

[SauRabhji]

Ohh..abi samjha ye keyboard ki problem h ki sticker ko gif me bhej rha h😁

[Samkarya]

👍😅

[SauRabhji]

I suggeste you to use g board.. it's Google keyboard

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support