Following reasons will lead to device heating issue and battery drainage 1.Using apps that require more power or using apps for extended time such as Playing highquality games for long time 2.Recording videos for extended time or long time 3.Streaming videos while using mobile data at the maximum brightness setting 4.using screen mirroring or smart view for long time its usually gets heated up while using these 5. Running too many applications on background 6.Charging the battery with a damaged cables or another brand's charger 7. Using mobile hotspot for long time, these things can make device overheating...
Turn off Wi-fi, GPS , bluetooth and other connectivity options when not in use by dragging the notification panel.Close applications when they are not in use by using the recent application button.Too many applications installed in device may result in device heating since their corresponding process will keep on running in background.Following these things can reduce the device heating and device performance will be improved...
do Wipe Cache Partition. Steps to perform. 1) Turn off the device. 2) Press and hold the Volume Up key and the spower button. 3) When the Android logo displays, release all keys. 4) Press the Volume down key to navigate and select "Wipe cache partition". 5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System. 6) Press the Power key to restart the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.
