Greenline / Whitelines saying hello to S23 series now

[Happy-User]

Hello Everyone, After October security update many Peoples reporting Green lines or White lines etc on there S23, S23fe, S23 plus phones, I m attaching screenshots below of few posts recently coming. Time now came to be stay alert for all S23 series Users now. It came now for us too after destroying S21 & S22 series, RE-CHECK UPDATES NOW TWICE BEFORE UPDATING PHONE TO OCTOBER SECURITY UPDATE OR LATER IN FUTURE.

SAMSUNG PLEASE START NOTING THESE ISSUES & SOLVE IT AS SOON AS POSSIBLE COZ UT WILL RUIN COMPANY'S IMAGE IN FUTURE IF IT WILL REGULARLY HAPPENS TO ALL SMARTPHONES.. MUCH BIG IMPROVEMENT NEEDED IN SMARTPHONE MAKING QUALITY CHECK.

Galaxy S23 Base model

Galaxy S23FE

Galaxy S23 PLUS

[Thobha]

Never buy samsung phones ..  i boughy a s22 from samsung official site and after 1 year started getting green lines on the display after software update. When i called customer care requesting to repair the display  ,i have been  told this cannot be repaired . NO  technician in samsung can help me in repairing  this and i will have to go for display replacement which i need to pay  as my phone is out warranty.when i asked y do i have to pay , for a quality failure which has happend due to the samsung faulty software update and my phone is in good condition apart from the green lines  .they told there is no proof that its due to the update  (which is not true ,  check samsung member app , more than 700 + customers face the issue of green line in the high end galaxy phones ) and as per samsung policy they dont gurantee that this green line wont come as its an electronic device. The customer care people , treated me very badly when i told i cannot pay as i bought the phone for 65 k and its not even 1 year,they told we also cannot go against samsung policy . So if u want go to servicecenter and pay for the screen else do what you want . The executives name is Hema , who claimed hwrself as some higher post in the customer care as i esclated the  case by calling multiple times.

Please dont go for samsung phoned if u r planning to use it for more than 1 year . If its use and throw after 1 year u can go.. until then it will be in good condition

[Thobha]

My samsung s22 has started getting green lines from October 2024.Intially it started with one green line and has increased to 4 lines 3 green and 1 pink line in a span of 3 weeks.I have reached out to Samsung chat service first for fixing the issue of green line and asking for their assistance. and interacted with one associate from samsung on chat who insisted me to update to the latest software version where i was hesitated to update the phone as i assumed the green line was due to the update i had done earlier. As the associate confirmed updating to latest software will repair the green line issue i updated.This update not only didnt fix my issue but has increased the lines to 5 now.I reached many times to the customer care on call and esclated and was treated very badly by few ladies claiming as supervisors.They told me many senseless things like its an electronic device so such things wil come .

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However, If anyone facing a line issue on their devices. So, we would request them kindly visit the service center and inspect your device with the technical team end, they will provide them with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Thobha]

please don't waste ur time calling Samsung customer care . They wil treat badly and say no free screen replacement and also won't admit samsungs faulty software issue. Instead they are asking and persuading to pay for the display replacement saying it's a electronic device so these things will happen .. please check the below message from a customer who had faced similar issue..

I had this problem with my M52 last year due the software update of security patch level August 1, and I'm getting the screen of my m52 replaced for free. It's currently in the service center for repair. This post will definitely help you:
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M52-GreenLine-issue-solved-Samsung-service-centr...

Just make sure that you visit the service center and get a job sheet number for your device regarding this issue. After that, download National Consumer Helpline app from play store and create a grievance. After submitting the grievance, you will receive a call from Samsung within the next day or two days after you've submitted your grievance. Do all of these within 30 days after you generate a job sheet number since the job sheet number is available for 30 days only and you'll have to get a new one if things are not done on time.