Original topic:

Green/pink line issue in smartphone

(Topic created on: 10-04-2024 05:10 PM)
145 Views
DUTTA89
Active Level 7
Options
Tech Talk
Dear team,
As earlier I informed you that I have facing pink line issue in my S22+ after visiting service center and they said S22+ didn't have free screen replacement for green/pink lineing issue. I have to pay 11500/- for screen replacement which occurs after a software update provided by your side.

I understand that I have lost my warranty period but atleast you can provide some discount or voucher since it is not the consumer fault. 

After purchase a flagship smartphone around 90k your buggy software update creating this issue not only for me it's the problem for many Samsung users. If you don't have the guts to provide free replacement then atleast provide some concession. 

Kindly escalate this issue to senior management. 

Thanks & Regards.
4 Comments
AMIT1976
Active Level 6
Tech Talk
Bhai samsung se expect mat Karo. Mere pass doosra One plus ka phone tha same issue aaya tha unhone Bina kisi dikkat ke screen change Kar di within 1 hr. . Bhai mere pass s24ultra bhi lekin yeh mera last samsung phone hai. Service bilkul bekaar.
cs_member8
Moderator
Moderator
Options
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.

Our highly qualified service engineers here at our service center. They are equipped with advanced technologies and are dedicated to delivering the best possible solutions for customers issue. However, you have already visited the service centre and they have guided you through the information after the physical inspection of your device. The chargers are applicable for the repair.

Warm Regards,
Samsung Customer Support

0 Likes
krish299
Beginner Level 2
Tech Talk
iQoo 13 purchase karo bhai samsung chodo
0 Likes