Original topic:

Galaxy A52s 5g Hangs

(Topic created on: 04-24-2022 01:28 PM)
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moeenmoosa
Active Level 3
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Tech Talk
Galaxy A52s 5g  lags and hangs all of sudden. The device lags on home screen, sometimes it lags on closing recent files. Does any other user face these issues please report it to Samsung care so they can fix it.
9 Comments
akelā
Active Level 3
Tech Talk
Hi
Did you update to Android 12 ?
moeenmoosa
Active Level 3
Tech Talk
Yes, my phone is upto date
akelā
Active Level 3
Tech Talk
See here https://r2.community.samsung.com/t5/Galaxy-A/Is-it-a-good-time-now-to-update-to-Android-12-for-Galax...

I didnt update to Android 12. I heard there are bugs in initial updates from Samsung. But everyone dont have that. You may ask Samsung support for more help
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Deshik
Active Level 1
Tech Talk
I have the same device but I never had any such hanging issues. Make sure your storage has atleast 25% free space. Don't have much apps running in background. Clean your RAM frequently using the default Samsung widget. Also make sure that you are up to date with the system updates.
moeenmoosa
Active Level 3
Tech Talk
My phone has enough open storage more than 80%...
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Deshik
Active Level 1
Tech Talk
Format your device once and install only the apps that you need.
Rajil_21
Active Level 7
Tech Talk
Do you have any external applications installed other than the Play Store?
akelā
Active Level 3
Tech Talk
Overall, keep your phone tidy. Dont install third party apps until you trust its orgin completely. Clean RAM from Device care
cs_member8
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Check space availability:

Is there sufficient space available on your device?
Kindly check the space on your device:
Path: Settings > Device Care >Storage

To improve the device performance there should be sufficient space. Request you to keep at least a ''minimum 20% internal memory free''.

Kindly check RAM in your device:-
Path: Settings>Device care>Memory.

To improve the performance RAM of the device should be free. So, clear the RAM memory once a day.
Check app cache
Does the device hang while accessing any particular Application/Game etc?

Please follow the below steps
1- Clear app cache through Device care:

Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Device care.
Step3: Tap on Storage.
Step4: Tap on CLEAN NOW.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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