Original topic:

For app update issue

(Topic created on: 11-17-2020 09:47 AM)
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pratap4u
Beginner Level 5
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Tech Talk
My Samsung Galaxy M30 is not taking updates for google chrome and android view system.  Every time when I try to update them they will fail to update. Kindly solve this issue for samsung m30.
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3 Comments
Ehsank
Expert Level 5
Tech Talk
not only m30s almost all device facing this issue, and this is not your mobile issue, only way is keep trying again and again
HarshalGhule
Active Level 2
Tech Talk
Same problem here
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve this issue kindly follow the given below steps:

1. Launch your settings > Apps > Crashing app > Storage > Touch clear cache &clear data.

2. Clear Chrome app history.
Chrome > Tap on 3 dot on right corner > History > Clear browsing data > Basic/Advance > Clear data > Clear.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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