Original topic:

Fingerprint unlock issue on samsung A50s

(Topic created on: 02-19-2020 10:17 AM)
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SRSidd
Beginner Level 2
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Tech Talk
I bought Samsung A50s on 9 feb 2020 phone performance is good... My quesion for samsung why phone's fingerpring scanner not works proparly there is problem unlock the phone with finger print...every time i try to unlock with finger but all time not match my finger steps so what do i?
I give you 0 star ratting for this.
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Mickiee
Beginner Level 2
Tech Talk
I am also facing the same issue with my handset too.. except this the Samsung A50's performance is good.
Samsung_Support5
Moderator
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Hi there,

 

We apologize for the inconvenience caused to you.

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

>If you still have similar problems please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

 

Regards,

Team Samsung Members

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