As per your concern, we would request you to kindly perform the following steps to resolve your issue. Tips for Facial recognition:
Show your face and your device unlocks: it doesn't get much easier than that. If you are having some difficulty, here are some facial recognition tips. 1. Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative look can help the device recognize you in different situations. 2. Make sure you are in a well-lit area and the camera lens is clean. 3. For best results, make sure your image is not blurry.
If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Dear cs_member it's not in only my phone problem, i have 3 Samsung phone m series and have same issue. It's not issue... it's flaw. And need to make it improve facial detection.🥰
