Original topic:

Eye comfortable shield problem

(Topic created on: 02-24-2023 01:37 PM)
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SJIT-S21FE-SD888
Active Level 6
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Tech Talk
As i scheduled eye comfort shield on my S20FE 5G full time, but some times it got deactivated after locking and unlocking thenbit reactive, happen in 1hr or 2hr,any suggestions?? 
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Anonymous
Not applicable
Tech Talk
Reset settings once and check it
Tech Talk
Tried but same thing not resolved
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Tech Talk
@samsung guy's are you available or have no answers??
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cs-member11
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:


Navigate to Accessibility.
Navigate to Settings, and then swipe to and tap Accessibility.

Turn off Color inversion.
Tap Visibility Enhancements, and then tap the switch next to Color inversion to turn it off if needed.

Turn off the color filter.
While still in Visibility Enhancements, tap Color filter, and then tap the switch at the top to disable the feature if it is turned on.

Not all Galaxy devices have Color adjustment options.

Turn off the Color adjustment settings.
Tap Color adjustment or Color correction and then tap the switch to disable it. Now, Eye comfort shield will be available.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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