Eye Comfort Shield On Lock Screen

[BearXXV]

It looks really inconsistent that Eye Comfort Shield turns my screen on a warmer tone which looks pleasant to look at but it doesn't work on Lock Screen or when the device is locked. It makes the experience really inconsistent. If possible please fix this and get Comfort Eye Shield to work on Lock Screen without unlocking the device.

[mHappiee]

Maybe Because you are using in-display fingerprint scanner ...

[mHappiee]

https://r2.community.samsung.com/t5/Galaxy-A/Eye-comfort-mode-on-Lockscreen/td-p/10681240

[BearXXV]

Thanks! It's disappointing 😞 that It's going to bug me and can't be fixed.

[mHappiee]

Hmmmmmm....

[BearXXV]

Yes, I am using fingerprint scanner.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support