Dual whatapp pdf not opening

[Naina3410]

I am unable to open pdf and documents files from Dual Whatsapp. And also the downloaded file not appearing in file folder. And after some days the old document and pdf files are not forwarding to other contacts....

I also reset my dual whatsapp account...and then also it didn't changed yet ...same problem

As I am using samsung galaxy note10+,

But at the same time I am able to view/download the pdf file in main whatsapp.

If anyone knows the solution... comment below!..

Thanks!

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Naina3410]

Dear members, below answers is i got from Samsung team.,

Dear Samsung Member,

Greetings from Samsung Customer Support!

This is with reference to your email. We at Samsung understand the severity of the issue and apologize for the inconvenience you are experiencing.

We would like to inform you that, the issue caused in Dual WhatsApp as recently WhatsApp upgraded its version and it changed the file path where all media files are to be saved. Due to this change, Dual Messenger didn't sync media saved at new path and so this is causing problem. We need confirmation from WhatsApp team regarding the path they will be using for saving their media files as in some devices we observed that WhatsApp was still using the old path. Samsung is trying to solve the problem quickly by contacting WhatsApp team.

If they go with the new concept then we will be needing some time to prepare the fix. Meanwhile, we request you to please bear with us.

Thank you for writing to us.

Warm Regards,
Himani Panwar,
Samsung Customer Support.