Display issue of note 20 ultra

[Bara999]

Hello, I bought Samsung galaxy note 20 ultra in January 2021. Now within this time ( One and a half years) the phone has started showing a display issue. One vertical green line from the top running down till the bottom appeared and then a scond line appeared after two days. I took the phone to the service centre. Recommended remedy is to replace display screen with a new one . I was using this phone very carefully. The display issue can occur from a drop impact. But the phone never was fallen or dropped. If it has fallen your service personnel can easily make out. I am saying this because, the display issue occured without any shock or a fall. So the problem, may be, is because of the hardware projected issue. Any one one of us facing similar issue, please post comments....

[Deeps143]

Hi Buddy, could you please tell us the process so other users also gets same benefits and saved their hard earned money.

[Bara999]

I kept communicating Samsung India by sending mails one after another. Also I could prove that the phone has never fallen, which is a good cause to deny free service. They called me asking to give the mobile to the nearest service centre, who in turn sent a report regarding the condition of my mobile. Finally they called me and informed that the display will be replaced free of cost. According to them the screen damage could occur by a fall or a drop. One has to convince that the fault occurred is not de due to our fault.

[Deeps143]

do you have service requests number through which the replacement happened. if you can share then it would be helpful

[Bara999]

Regarding software update.
Samsung has announced a continuous software support for four years and security update for five years for flagship phones. Why did they exempt Note 20 ultra. Please enlighten.

[Bara999]

The green line has appeared again on my samsung note 20 ultra after August security patch update. After contacting, Samsung India has denied free replacement of the display scrreen citing internal policies. I have filed a compliant before consumer redressal forum. Will wait for the court's verdict.

[Bara999]

Any flagship phone is only good until, the security patch update.. There should be an option to buy security patch update. Collective requests may bring such changes.