Original topic:

Different Internet Speed in My 2 Phones.... WHY???

(Topic created on: 12-23-2019 07:38 AM)
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RjSandy
Active Level 3
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Tech Talk
What is the cause of different internet speed in my  J7 Prime and my A50s in the same place as well as in the same network ?????
J7 Prime's internet speed is quite slower than A50s.......
4 Comments
SSbh1
Active Level 1
Tech Talk
Different phones uses different types of antennas with different qualities. A50 antennas are better than J7.
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Arnav_Kalia
Active Level 6
Tech Talk
That actually happens fairly frequently. The WiFi router and devices have different communication protocol chips. So if the WiFi and the device are working on different (old vs new) protocols, different devices can have different speeds.
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RjSandy
Active Level 3
Tech Talk
Thanks all of YOU guys for sharing your opinions with me.....
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Samsung_Support6
Moderator
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Tech Talk

Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:-

> Perform the reset network settings (setting>>general management>>reset>>reset network setting).

>Ensure that network frequency of your device is selected on Auto-mode.

 Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).

>Search for the Network Manually by the steps as mentioned:

Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.

>Insert different SIM card in your mobile and check if the issue is resolved or not.

> If still issue persists then we would suggest you to contact your service provider.

 

Regards,

Team Samsung Members

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