(Note: if the issue not resolved by performing first step then move to the next one and further on.) 1 . Kindly check these physical condition of your camera lens: Broken camera lens. Scratch on camera lens. it affects the quality of the clicked image. In this case please visit service center for physical inspection. 2. Gently clean your camera lens with microfiber cloth or a cleaning wipe. Note: Please check there is no laminated or tempered glass pasted on camera. 3. Reset the camera settings:- Tap on Camera ) Settings ) Reset settings ) Tap on Reset. 4. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appearpPress and hold the power off icon. To Exit safe mode: Restart the device. 5. Update software(if available):- Tap on Settings ) Software update ) Checking for software update ) Software update available ) Download ) Downloading updates ) Install now Note: Your phone will restart after the update is installed. After performing the troubleshooting steps "if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern.''
