Original topic:

Bluetooth problem s10

(Topic created on: 06-11-2020 09:08 PM)
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aathira
Beginner Level 2
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Tech Talk
I have issues when connecting my phone with Bluetooth headsets i can hear the calls and music but while recording my phone captures the voice and sounds...the Bluetooth sound is not captureing...gelp me if anybody knows a solution for it
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Samsung_Support3
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Clear paired list
Settings > Connection and turn on Bluetooth > Setting option along with the paired device > Unpair.

 

2. Clear cache and data of Bluetooth app data
Settings > Apps > Menu (Three dots) > Show system apps > search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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