Please perform the below mentioned steps to resolve the issue:
1. Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences
4. Clear cache and data of Bluetooth app data
Settings > Apps > Menu (Three dots) > Show system apps > search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
