Please perform the below mentioned step to resolve the issue:
1. Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences
2. Try Connecting your device with another devices
3. Clear paired list
Settings > Connection and turn on Bluetooth > Setting option along with the paired device > Unpair.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
