Original topic:

Black spot on Samsung Galaxy S23 selfie camera!

(Topic created on: 12-07-2023 08:01 AM)
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Samsung_D0D1QTI
Beginner Level 2
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20231207_082405.jpg

Hi friends. When i take pictures in my selfie camera on galaxy s23 it shows a black spot in pictures. Does anyone else has the same issue? Please help me on this issue. 

3 Comments
RajAditya7
Beginner Level 2
Tech Talk
Visit customer care one time for this issue
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Livealone
Active Level 9
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There is a dust particle inside the lens cover.
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Note: Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass is pasted on the camera if not then check after the camera lens cleaning.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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