Original topic:

Auto delete

(Topic created on: 05-28-2022 11:39 AM)
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ertugrulghazi
Beginner Level 2
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Tech Talk
I have the s21 5g,whenever I download the photos from google photos which I have already backup, to samsung gallery they goes in a floder named restored and after 5 or 6 days they are automatically removed from there,i tried to search in files and recycle bin but i couldn't find them,i have to download them from google photos regularly after 5,6 days after download 
Please help they keep getting deleted from there..
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards, 
Samsung Customer Support