Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.
1) Check device in safe mode :- Steps to enter into Safe Mode:- Press and hold the Power key, when Power off icon appears > hold power off icon. Exit safe Mode:- Restart device. Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
3) Reset the device :- Setting > General Management > Reset settings. Note :- Kindly create data backup of your device via SMART switch mobile application.
If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)
