Dear Samsung Member,
Greetings from Samsung Customer Support!
Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.Hope your issue is resolved. In case the issue still persists please follow the below mentioned step.
Check device in Safe Mode.1. Press and hold the Power key, when Power off icon appears.2. Press and hold the power off icon.To exit safe mode just restart your device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,Samsung Customer Support