Original topic:

App update

(Topic created on: 02-07-2022 07:42 AM)
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Soumita88
Active Level 2
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Tech Talk
Can anyone tell me why the following apps are not getting updated?
I have tried unsintalling / reinstalling few of them, signed off from google a/c and signed in again, restarted the phone yet was unable to resolve

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16 Comments
Soumita88
Active Level 2
Tech Talk
Unfortunately, it didnt help..i still get the same error..but thank you for your suggestions....evrything is worth a try...u neve knoe wht might click! Lets wait the for the security patch update..any idea whn its gonne b available?Screenshot_20220207-073708_Google Play Store_3639_1644199628.jpg
Sid_Karna
Expert Level 5
Tech Talk
Within a month.. probably feb last.
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Sid_Karna
Expert Level 5
Tech Talk
Wipe cache partition using the below steps .
Switch off your phone. Then, connect your phone to USB cable with a laptop. Then press the power on/off key and volume down key together. As soon as the Samsung logo appears stop pressing the keys.
You will see recovery screen. Use the volume buttons to navigate.
Select clear cache partition option by using the volume buttons (to navigate) and the power button (to select)
When it finishes clearing cache partition, restart your device using the option on the screen.
Nb: this won't delete any data on phone, but will solve many of the issues with an update.
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Sid_Karna
Expert Level 5
Tech Talk
It's recommended to do so after every major update. Don't do this if you have already factory resettd your phone.
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Soumita88
Active Level 2
Tech Talk
Thanks Sid...after the 12 update, i already had run a factory reset
Soumita88
Active Level 2
Tech Talk
Guys got the Security Patch Level update for January 1 2022 , yet the issue still persists!
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cs_member8
Moderator
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

* Check after rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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