Android Q (10) problems

[Iulia347]

Hi ! I have a Samsung galaxy S10e and have just updated to the new Android Q  (10). My phone is almost  new ( 4 months), however since the update it started to overheat and the battery to drain way faster. Is anyone else having this problems? Is there any way to go back to the old version (9) or at least fix this problems?  Thank you

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

Battery Drainage

1.Perform Battery Optimization: Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory

2.Adjust screen timeout settings: Settings> Display> Screen timeout> Select minimum screen timeout.

Overheating

For further details please  click on the mentioned link: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support