Original topic:

Android 14 problem

(Topic created on: 10-29-2023 03:46 PM)
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SHRN1
Active Level 7
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Dear Samsung why every android upgrade is forced to device restrictions 


Every one is facing issue when we can't access 
Android/data
Android/obb 

Both are important to share games to another one when we don't have internet 
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15 Comments
SHRN1
Active Level 7
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Not working one ui 6
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Dr_Parvez
Active Level 7
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I cam access obb media data folder in One UI6.0 with X-plore application
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SHRN1
Active Level 7
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No you give permission to app from android 13 and now you upgrade it to 14
But when you uninstall this or give permission to new app it has no access to data/ specific app
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Dr_Parvez
Active Level 7
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Ok thanks, I didn't uninstall my app.
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Dr_Parvez
Active Level 7
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I update my phone to official 14 , ES file explorer application able to open obb media and data folder
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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