Although the internet is ok but nothing is downloaded/ updated on Google play

[Gnl]

Although the internet is ok but nothing is downloaded/ updated on Google play store. How to resolve the problem ??

[Gnl]

My phone is co pro

[MohammedKhatri]

what is the device???

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

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Warm Regards,
Samsung Customer Support