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Active Level 1
After recent update,my galaxym30s can't play hd videos in Amazon prime and Netflix..
Screen is flashing sometimes while opening YouTube..
Battery is draining fast..
I don't know why Samsung provides these kind  security updates which is of no use..I request Samsung to keep the brand value and rectify all these problems in next update..

If anybody facing same issues pls report..so that Samsung might look in to it seriously..
9 Comments
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Expert Level 5
you have to wait till next update and also you have to send this to customer care as feedback
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Expert Level 5
Drm issues started with June security not July.
Screen flash on yt? Maybe app issue reset app.
Drain 🤔🤔 60% gives me 8-9hrs SoT.
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Active Level 2
hd streaming issues across all ott platforms started after june security. samsung has acknowleged this and hopefully it will be resolved soon. about battery drain, it depends on the apps that you are using. for me 100-50% of discharge gives 7-8 hours of screen time.
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when did Samsung acknowledge this issue? any proof?
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check with whatsapp support
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brother, any updates on when we can stream content again in HD? am A50s user and facing same after june update. i reported multiple times they say we will release software update but haven't received yet.
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Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

We apologize for the inconvenience caused to you. We would like to inform you that it is an known issue to Samsung. We request you to kindly wait for an next update as providing a continued great experience to customer is our first priority. We would take this feedback for further improvements in our upcoming launches.

 

To resolve "battery drainage" issue kindly follow the given below step:

http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Video or Screen-shots(which application is taking most of the battery). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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When will the next update release?
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