face unlock in S6 lite

[docdevils]

I just found out my samsung  tablet s6 lite doesn't recognize my face at the lock screen.I went through  all the settings and Tried everything  I could but to no use.Anyone got the same issue?

[vironica1234]

no I don't get the same issue.....but you should contact the nearest Samsung care center.?.I hope this was helpful

[docdevils]

I bought it from Amazon 6 days back.I also have a damaged s pen nib out of the box, i made a complaint 2 days back and they are sending a tech guy to review the product tomorrow.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. To improve recognition performance, re-register your facelock.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support