Original topic:

Youtube Quality Degrading on Tab S9Fe+ 5g

(Topic created on: 06-20-2024 01:35 PM)
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ami_nope
Beginner Level 2
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Tablets
"Hello,I recently purchased a Tab S9 FE+ 5G version (just 5 days old) and have been experiencing significant issues with YouTube video playback. When attempting to watch videos in higher quality, such as 1880p60fps or 2160p60fps, the resolution frequently downgrades to 360p. Furthermore, the highest available quality in the video settings is capped at 480p.This situation is quite frustrating as it impacts my viewing experience. I would greatly appreciate your assistance in resolving this matter.
10 Comments
cs_member10
Moderator
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support