I am writing to raise a serious concern regarding my online order of Samsung Galaxy Tab S10 FE, which has been cancelled by Samsung without any prior communication.
Despite multiple follow‑ups, I have received contradictory information regarding the refund timeline:
On calling Samsung customer care, I was informed that the refund would take 7–10 days
However, on WhatsApp support, the timeline is now shown as 14 days
This inconsistency is unacceptable, especially when the order was cancelled from your end without notifying me.
As per your concern, we would like to inform you Samsung has a dedicated team regarding your concern. We request you to kindly get in touch with Samsung E- Shop.
You can also get in touch with Samsung Shop Support by clicking on the following link: https://www.samsung.com/in/online-help or you can contact our toll-free Samsung Shop support at 1800-5-7267864/1800-40-7267864 [Option 1/2 for language (English/Hindi)]. → Option 3 for Samsung shop]
