We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
To use Multi Control with your Samsung phone and tablet, ensure both devices meet these requirements:
● One UI 5.1 or higher on both devices. ● Multi Control enabled on both devices. Check this in Settings > Connected devices > Multi control. ● Bluetooth enabled on both devices. ● Both devices logged into the same Samsung account and connected to the same Wi-Fi network (a 5GHz connection is recommended). ● A Bluetooth keyboard or mouse connected to the tablet.
Here's how to set up and use Multi Control:
● On your tablet, go to Settings > Connected devices > Multi control. Note: If not already on, tap the switch to enable it.
● Tap Connect phone. Select your phone from the Nearby phones list.
● Your devices are now connected. Tap Phone location to adjust the display arrangement.
● Choose your preferred arrangement option.
● You can now use your Bluetooth mouse and keyboard to copy/paste text and drag/drop images between devices.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
