Original topic:

Unable to Remove device

(Topic created on: 2 weeks ago)
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prabhat_F62
Active Level 4
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Tablets
I have tab s9fe and I can't Remove my older device from "Call and Text on other device". It was linked to my previous samsung phone I no longer own it and the fact that I can't Remove it is annoying me.
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sumitkhemnar
Active Level 6
Tablets
Jab phone paas na ho, toh aapko Samsung Account ke portal se use "Sign Out" karna padta hai taaki wo har jagah se gayab ho jaye.
Method 1: Tab S9 FE ki Settings se
Settings mein jayein aur sabse upar apne Samsung Account (Naam) par click karein.
Niche scroll karke "Devices" par tap karein.
Yahan aapko apne purane phone ka naam dikhega. Us par click karein.
Niche "Sign out" ya "Remove from account" ka option hoga. Use confirm kar dein.
Note: Isse wo device aapke account se unlink ho jayega aur "Call & Text" ki list se bhi hat jayega.
Method 2: Web Browser se (Sabse Solid Tarika)
Agar Tab se nahi ho raha, toh ye try karein:
Kisi bhi browser mein account.samsung.com par login karein.
"Devices" section mein jayein.
Purane phone ko select karke "Sign out" ya "Remove Device" par click karein.
Method 3: "Call & Text" Menu ko Refresh Karna
Device remove karne ke baad bhi agar naam dikhe, toh:
Settings > Connected Devices > Call & Text on other devices mein jayein.
Ise ek baar OFF karein aur 10 second baad wapas ON karein. List refresh ho jayegi aur purana device gayab milega!
📝 Expert Note for Community:
"Bhai, purana device remove karne ke baad ek baar 'Call & Text' feature ko OFF karke ON zaroor karna, tabhi list refresh hoti hai. Agar help hui ho toh 3 dots (⋮) par click karke 'Accept as Solution' mark kar dena! Shukriya! 💙🚀"
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prabhat_F62
Active Level 4
Tablets
Kar diya bhai lekin fir bhi tablet me show ho raha hai
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sumitkhemnar
Active Level 6
Tablets
Bhai Main tumhen aur achcha solution Dene ki koshish karta hun tum please click on three dots on right my comment and accept as solution
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prabhat_F62
Active Level 4
Tablets
Nahi meri samasya ka hal nahi nikla to me accept nahi karunga
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cs_member10
Moderator
Moderator
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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